What is the Pre-Action Protocol for Personal Injury Claims?
What is the EL/PL Low Value Protocol and when does it apply?
claims valued under £25,000 for EL, £10,000 for PL; Portal process; Stages 1, 2 and 3
Stage 1 — letter of claim and acknowledgement (5 business days)
Stage 2 — investigation period (30 business days) and insurer response
What happens if the insurer denies liability?
Stage 3 — court process for quantum disputes
What if a claim exceeds the Protocol thresholds?
Costs consequences of failing to follow the Protocol
Why the Protocol benefits claimants
Sources
- Pre-Action Protocol for Personal Injury Claims (MoJ, 2015)
- EL/PL Protocol (MoJ, 2013, as amended)
- CPR Part 45 (fixed costs)
- CPR Part 36